Returns & Exchanges
At Oasis Snacks, your satisfaction is our priority, but due to the perishable nature of our food products, we can only accept returns for items that are damaged, expired, or incorrect. Please contact our support team within 7 days of delivery to initiate a claim for a refund or replacement.
Contact Support
Email our customer service team with your order number and clear photos of the damaged or incorrect items received.
Wait for Approval
Our quality assurance team will review your request within 48 hours to confirm the eligibility of the return or refund.
Prepare the Package
If a return is required, place the unopened items in their original packaging; we will provide a prepaid shipping label for eligible claims.
Receive Refund or Replacement
Once your claim is processed, we will issue a full refund to your original payment method or ship out a fresh replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing